Best Buy!

I have had a lot of dealings with Best Buy in my short 21 years of life on this planet. Some good experiences and others...not so good. I remember a time of sunshine and flowers when my parents bought their first computer: Windows 95 by PackardBell. No matter how many problems we had with that computer Best Buy would fix it time and again with great results. More recently, there was the tale of the Hp Pavilion that many of you may have read about, this time it is the motherboard's video chip going bad. The first call was to 1-888-Bestbuy I got this guy that could hardly understand Midwestern English as it sounded like he was overseas. Long story short I had to explain to him what an artifact is when it appears on a computer screen. Clearly, this guys was not trained properly to troubleshoot. After I finally got him to understand that I need a new motherboard because the video chip is dying then we moved on to changing the address my computer is at since I used their service when I was living somewhere else. I do not think that the guy I talked to knew what it meant when I said, "I need to change my address." He said that he has updated it to what I told him...obviously he didn't because the motherboard ended up listed to head to my old address. I learned this when that tech that was supposed to come out to replace it called and he was in the city that I used to live in. He straightened out where the motherboard was supposed to go and I verified it with a phone number that he gave me for the company that a different tech would come out from to install the motherboard. Long story short I should not have had to wait 3 weeks to get a new motherboard installed, it should have only been two. Never again will I buy on-site service contracts from Best Buy....or even their in-store contract as I have had more joyous issues with that.
My printer (now three years old and being replaced) never auto-feed the paper into itself properly...ever. I had a service contract for that so I took it back to Best Buy twice and both times the tech would put ONE sheet of paper in and say it was fine...who the hell only prints one page?!?!?!?! I tried to get him to put like 5 sheets in and he was like if it does one it'll do more and was extremely dismissive. So, I gave up and brought it back another time, same story. After this I gave up at that store. The bottom line is that their phone service sucks and stores are either hit or miss because I know of at least one store that actually has very good service. Just seeing the mismanagement at different levels turns me off from this chain. I will probably try again in a couple years to see how things are until then, newegg.com is my tech store :D